Refund Policy

Keith Thurmond and Associates
Winston-Salem, North Carolina

At Keith Thurmond and Associates, we are committed to providing quality workmanship, clear communication, and reliable service. Because we offer service-based work and schedule time specifically for each customer, our refund policy is outlined below.

Deposits

• A non-refundable deposit is required to secure your appointment or project date.

• Deposits are applied toward the total project cost when the appointment is kept.

• Deposits are non-refundable if:

  • The customer cancels the appointment

  • The customer does not show up

  • The customer reschedules without proper notice

Cancellations & Rescheduling

• We require at least 24–48 hours notice for cancellations or rescheduling.

• If proper notice is given, your deposit may be transferred to a new appointment date (one-time courtesy).

• Repeated cancellations may result in loss of deposit.

Service Refunds

• Due to the nature of labor and service work, no refunds will be issued for completed services.

• If there is a concern with workmanship, we will:

  • Inspect the issue

  • Provide a reasonable solution

  • Offer corrections if applicable

Our goal is always to make it right — not walk away from a problem.

Material Purchases

• Materials purchased on behalf of a customer are non-refundable once installed or ordered.

• Special-order items, custom materials, or non-returnable items are final sale.

Payments & Processing Fees

• Payments processed through secure, encrypted payment systems (including QuickBooks Payments) may be subject to processing fees.

• If a refund is issued (in rare approved cases), processing fees may be deducted from the refund total.

Refund Exceptions

Refunds may be considered only under the following circumstances:

• Duplicate payment

• Billing error

• Service not rendered

All approved refunds will be processed using the original payment method when possible.

Contact Us

If you have any questions or concerns regarding your service, please contact us:

📧 info@keiththurmondandassociates.com
📍 Winston-Salem, NC